Published October 31, 2019
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4 + 1: Embedding a Culture of Continuous Improvement in Financial Services
In this 2nd edition of the book, more than 60 additional pages, expands on the learning and shares how to progress the development of the habits through three levels of maturity. It focusses on how to start each of the habits and then how to coach these habits to the next level of maturity.
Winner of the 2019 Shingo Publication Award. This award recognizes and promotes writing that has had a significant impact and advances the body of knowledge regarding operational excellence.
All proceeds from this book go to the RedKite, cancer charity for babies and toddlers (Australia).
Available at Amazon.